Hardware & Maintenance Contracts
Resident & On-Site Engineers
For sites where a queue at the helpdesk is not acceptable, we station our own engineers at your premises. They learn your estate, your users and your escalation path, and they are supported by the same spares bench as our field teams.
What's included
The scope, itemised
Everything listed here is delivered by our own engineers. If something you need is not on the list, say so — the scope is written around your site, not around this page.
- Dedicated resident engineers at customer premises
- Defined on-site working hours, or 24×7 cover
- Directly employed, background-verified engineers
- Engineering qualification: B.E. / B.Tech / MCA / BCA / B.Sc-IT
- Escalation back to the central field team and spares pool
- Activity and asset reporting on an agreed cadence
Who this is for
Corporate headquarters, hospitals, campuses and manufacturing sites with continuous operating hours.
Next step
Discuss resident & on-site engineers for your site
A survey costs nothing and usually changes the specification. Tell us what the site has to do and we will tell you what it needs — including where a cheaper option would do the job.
Head office: Masab Tank, Hyderabad · 119 directly employed service engineers · 24×7 × 365 cover