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Scantech Info Systems — hardware, service, software

Maintenance Contracts

What an annual maintenance contract actually covers

Three tiers and one inclusion matrix, so you can see the difference before anyone quotes you. Comprehensive covers parts and labour; non-comprehensive covers labour with parts at actuals; on-call has no annual commitment.

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15,000+ computers maintained under contract across Telangana and Andhra Pradesh

01Choose a tier

Three ways to hold cover

Which one suits you depends on how much of the parts budget you want to keep visible, and how quickly a failed machine needs to be back in service.

01

Comprehensive AMC

Parts and labour both covered

The full contract. Failed parts are replaced from our stock, labour is included, and the machine goes back into service without a purchase approval in the middle of it.

  • Replacement parts included
  • All labour included
  • Scheduled preventive maintenance visits
  • Standby units held against breakdowns
  • Asset register and service history maintained
  • Priority response window

Best for: Fleets where a failed machine stops somebody's work today.

02

Non-Comprehensive AMC

Labour covered, parts at actuals

You keep control of the parts budget and we carry the engineering. Labour is included, on-site attendance is included, and parts are billed at actuals with the old component returned to you.

  • All labour included
  • On-site attendance included
  • Parts billed at actuals and returned
  • Scheduled preventive maintenance visits
  • Asset register and service history maintained

Best for: Estates with an internal stores function, or where the parts spend must stay visible.

03

On-Call Support

No annual commitment

Pay per call, with no annual contract. Useful where the estate is small or the equipment is close enough to end of life that a multi-year commitment does not make sense.

  • No annual commitment
  • Per-incident attendance
  • Cover on any brand we are authorised for
  • Upgradeable to a contracted tier at renewal

Best for: Small sites, or organisations that want us on the list before they need us.

02Compare

Inclusion matrix

The same eight questions answered for every tier — including the follow-up question each row raises.

Get a tier scoped to your estate
What's covered
Most commonComprehensive
Non-Comprehensive
On-Call
Replacement partsFailed components swapped from our own stock
Included
At actuals
At actuals
Labour & attendanceEngineer time and travel to site
Included
Included
Per call
Preventive maintenance visitsScheduled servicing, not just breakdown response
Scheduled
Scheduled
Not included
Standby replacement unitA working machine while yours is repaired
Held in stock
On request
Not included
Resident engineer optionAn engineer stationed at your premises
Available
Available
Not available
Asset register & service historyThe record that travels with the contract
Maintained
Maintained
Per record only
Response windowContractual, not best-effort
Priority
Standard
Subject to availability
Minimum termWhat you are committing to
Annual
Annual
No commitment

Scroll sideways to compare tiers

The response window, covered asset list and exclusions that apply to your site are stated in your own contract.

24×7 cover

Gold 24×7 Contract

Scantech's exclusive Gold Maintenance contract runs 24-hour cover all 365 days of the year, staffed by support engineers holding B.E. / B.Tech / MCA / BCA / B.Sc-IT qualifications with between 8 and 22 years of experience.

  • 24-hour cover, all 365 days
  • Response inside 1 hour for breakdown calls
  • Resident engineer option at customer premises
  • Standby units and a held spares pool
  • Central helpdesk with logged escalation

03In plain language

The questions a contract always raises

  1. What counts as a call-out

    Any fault that stops a covered machine, device or link from doing its job — including one that only appears intermittently. Problems traced to a covered asset are a call-out; problems traced to an uncovered asset are quoted before work starts.

  2. What is not covered

    Physical damage, liquid ingress, electrical damage from a supply fault, unauthorised modification, and consumables. Anything excluded is named in the contract rather than discovered at the point of failure.

  3. How renewals work

    The asset register is re-surveyed before renewal, so equipment added or retired during the year is reflected in the next term rather than billed from an out-of-date schedule.

  4. Taking over from another vendor

    We survey the estate and build the asset register during handover — which routinely surfaces equipment the outgoing vendor's records did not include.

04Response

Priority levels and windows

Priority is agreed with you when the call is logged, so the window follows the incident rather than being decided afterwards.

Full SLA policy
Priority
Typical example
Response window
Escalation
P1Site down, or a security system offline
Server or core switch failure, surveillance recording stopped
Within 1 hour
Field engineer to duty supervisor immediately
P2Degraded service, workaround available
A department running below capacity, a single camera down
Same business day
Duty supervisor to service manager
P3Routine request or scheduled work
A move, an addition, a preventive visit, a replacement
Scheduled with you, next business day onward
Service manager to operations head

Scroll sideways to compare tiers

Priority is agreed with you when the call is logged, so the window follows the incident rather than being decided afterwards.

Next step

Get a contract scoped against your actual estate

Send us the asset list, or ask for a survey and we will build it. The contract reflects the machines you own — not an estimate of what a site your size usually has.

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A written scope with a bill of materials is issued before any commitment is made.