Facility & Infrastructure Management
Remote Infrastructure Management (RIM)
RIM covers IT infrastructure and applications remotely — faults are seen and often resolved before they reach your users. Where a fault needs hands, we escalate to our own field team rather than handing you a ticket number.
What's included
The scope, itemised
Everything listed here is delivered by our own engineers. If something you need is not on the list, say so — the scope is written around your site, not around this page.
- Helpdesk services with logged calls and resolution tracking
- Server management and health monitoring
- Desktop services and remote support
- Storage management
- Application service monitoring and support
- Reporting on fault volume, response and resolution
Who this is for
Multi-site organisations that need fault visibility across locations without staff at each one.
Next step
Discuss remote infrastructure management (rim) for your site
A survey costs nothing and usually changes the specification. Tell us what the site has to do and we will tell you what it needs — including where a cheaper option would do the job.
Head office: Masab Tank, Hyderabad · 119 directly employed service engineers · 24×7 × 365 cover